QMS Root Cause Analysis
This course provides instruction on corrective action processes arising from quality or safety findings through root cause analysis within an aviation organisation, to ensure non-recurrence and drive improvement in performance. The training is an extension to Aerosafe's Quality Management and Safety Management courses.
Course Objectives
- Review the need for corrective and preventive actions resulting from audit and investigation findings.
- Identify regulatory and aviation industry requirements for root cause analysis.
- Identify root cause analysis processes.
- Demonstrate the application of different root cause analysis methods.
- Demonstrate understanding of the applicable roles and responsibilities.
Course Content
- Introduction to Root Cause Analysis
- Regulatory requirements and international standards
- Problem solving practices and common errors
- Identifying root causes in audit findings
- Identifying root causes in safety occurrences
- Steps to conducting an effective root cause analysis
- 5-Whys root cause analysis
- Fish Bone root cause analysis
- Other root cause analysis models
- Case studies and root cause analysis exercises
- Exam and Training Summary
Target Group & Prerequisites
Target Group
- Air Operator, Training Organisation and Maintenance Organisation internal auditors
- Incident / occurrence investigators
- Quality and Safety office managers and personnel
- Organisation post holders
Prerequisites
- Quality Management Systems 5-day or Safety Management Systems 5-day course.
- Computer skills — working knowledge of office productivity software (Microsoft Word, Excel, PowerPoint or equivalent).
Delivery & Completion
Instructional Methods
- Classroom and/or virtual sessions
- PowerPoint presentations and relevant videos
- Training notes and exercise handouts
- Practical exercises and case studies
Completion Standards
- Attend all sessions.
- Satisfactory performance in root cause analysis exercises.
- Pass end of course exam.
Required Materials
- A laptop with functional office productivity software (Microsoft 365 / Google Workspace equivalent) and internet connection.
Contact & Bookings
- Location
- MAF Hangar, 2nd Floor
Wilson Airport, Nairobi - Phone
- +254 705 152 401
+254 753 152 401 - ops@aerosafrica.com
opsassistant@aerosafrica.com - Online
- www.aerosafrica.com
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