Quality Management Systems(QMS)lay the framework for consistent perfomance throughout an aviation service provider’s activities.This course aims to provide an introduction to QMS so that participants can implement quality management practices within their organisations.Aviation regulations require that persona working in a quality office possess qualification in the quality systems and this course aims to provide the foundation for such qualifications

1. Understand the basics of Quality Management in an organization
2. Understand the quality requirement of key regulatory bodies and national authorities such as ICAO KCAA and ISO
3. Outline the key practices required to maintain a QMS:the quality policy,procedures,audit and reports
4. Prepare for further specialization and training in QMS implementation